Policies & FAQs

Here you will find some answers to Frequently Asked Questions, as well as general Policies at The Make Den. If you are unable to find an answer to your question here, feel free to email us at info@themakeden.com.

 

*PLEASE WEAR CLOSED TOE SHOES TO YOUR SEWING CLASSES!

  1. General Studio Questions
  2. Registration and Getting Started
  3. Cancellations, Refunds and Changing Class Start Dates
  4. First Class
  5. Missed Classes
  6. Open Studio Times
  7. Janome Sewing Machines and Rowenta Irons!

General Studio Questions:

 

Where are you located / How do I get to your studio?

We currently have two studio locations in Downtown Toronto!

Bloordale: 1244 Bloor St. West, on the north side of Bloor, just west of Brock St. The closest subway station is Landsdowne (use the Emerson exist), and there is metered parking on Bloor St, and one-hour parking on side streets.

 

Leslieville: 50 Carroll Street, Unit 503, Toronto ON M4M 3G3.

If you are coming by TTC, there are several ways to get here!  You can take either the Dundas streetcar, the Queen streetcar or the King streetcar from Broadview station. We are located at the bottom of Carroll, at Matilda and beside the park. Enter the building through the loading bay doors. If the doors are not open, you can buzz in from outside or phone (416) 669-6836.  We’re located on the main floor – just turn right and we’re the second door down the hallway.

See our Contact Us page for more detailed directions to both of our locations!

 

What are your hours?
Our hours vary depending on class times. You can see our class schedule online here. Below are our current Bloordale Studio Hours, but please check our calendar for exact times as it does change!  Currently, we do not keep regular retail hours outside of class times. The Leslieville studio currently offers limited hours on Mondays, Wednesdays and Fridays. Our Leslieville Calendar can be seen here.
Monday 5:00 pm – 10:15 pm Friday 5:00 pm – 10:15 pm
Tuesday 6:00 pm – 9:00 pm Saturday 10:00 am – 7:00 pm
Wednesday 12:00 pm – 10:15 pm Sunday 10:00 am – 7:00 pm
Thursday 2:00 pm – 10:15 pm Questions? info@themakeden.com
We close for most holidays (New Years Day, Family Day, Easter, Victoria Day, Canada Day, August Civic Holiday, Labour Day and of course, Christmas)  Christmas hours are posted in early December.

 

What is the difference between a class and a workshop?
Thanks for asking!  At The Make Den, we offer ClassesCamps and Workshops.
Classes are usually ongoing, sessions that run over the course of a few weeks. We often cover several techniques and work on either several smaller projects or one larger project.
Workshops are usually one-day or special sessions, and often focus on a single project or technique. Sometimes we run special themed workshops for holidays, or just for fun. If you have an idea for a workshop you’d like to see offered, please email us and we’d be happy to consider it!

Camps are 1-2 week intensive sessions, often running in the summer months and targeted at adults, students or youth. Camps are a great opportunity to tackle big projects or supercharge your sewing skills over a short period of time. They are a great opportunity for new moms, students working on their portfolios, or as an alternative summer camp for your crafty kids.

How many students are in a class?
We like to keep our classes small and hands-on in nature. We usually cap our registrations at 7 people for sewing classes, and 4 people for silk screening classes. If you would like to receive one-on-one instruction, or know you thrive in a smaller class size, please contact us by email to book a private or semi-private lesson. FYI: We require a minimum of 3 people to run a class.

How old do kids need to be to take a class?
We generally limit our group classes to kids aged 12 and above.  We do offer semi-private
classes for parents/kids who want to learn how to sew together and feature Youth Camps during the summer. Check our Kids Camps for details.

 

Do you do alterations?
We will happily teach you how to do your own alterations! (check out our Basic Mending & Alterations Class and our Mending & Alterations II class). If you’d like to get your alterations done by a professional, check out Studio Kim or find a local tailor in your neighbourhood.  We do take prom and wedding dress commissions.  Prom dresses require a 3 month lead time, and wedding dresses require at least 6 months lead time.

 

Registration and Getting Started:

 

I have no sewing experience whatsoever. Where do I start?
No experience? No problem! Many of our classes are suitable for beginners, but our best class for beginners, hands down is our Sewing Fundamentals class. Over the course of four weeks, we learn how to thread a machine, finish three fun projects and learn lots of basic techniques and tips that you can use as you continue on your sewing adventures! Sewing Fundamentals is a great foundation for future classes and workshops at The Make Den – click here for more details and to register online.

 

How do I register for a class?
All of our classes are now posted online. You can register by navigating to the individual class pages and scrolling to the bottom where you will find upcoming dates and links to online registrations. You can also reach the registration links from the Calendar page, where you can see all upcoming classes. On the registration box, click on the event title or “register” (to proceed directly to registration) or “add to cart” (to save this for later and continue browsing). Online checkout is done through paypal. Once your payment is processed, you are confirmed for your class and you should receive an automated email confirmation (check your junk / spam folder if you did not receive a confirmation).

IMPORTANT NOTE: If you do not complete your payment, your registration remains “unconfirmed” and you will NOT be registered for the class.

The class date I want to register for is full, can I get on a waiting list?
Some of our popular classes fill up quickly, our apologies if you cannot find a space on the date you are looking for. Please check back on our website, or subscribe to our facebookand twitter to be notified of any new spaces that may come up. You can also email us to be added to our waiting list, and we will do our best to let you know if spaces come available on your desired dates. If none of the existing class dates work for you and you can get a group of 3 or more people together, we would be happy to offer the class at a new time for your group if we have space at the studio.

Methods of payment
If you are registering online, you can pay securely using Paypal.  If you don’t have a Paypal account, you can login as a guest user to pay with a credit card.  If neither of these options work for you, then c’mon by and pay in person. Our hours are posted here.

 

Do I have to pay with paypal?
Right now, paypal is the only option we offer for online registrations. If you have not completed your payment or entered a valid promo / voucher code, your registration is NOT complete. Checking out with paypal is very simple and you do not require a paypal account. If you don’t have a paypal account, click on the link that says “Don’t have a PayPal account”, to continue to check out as a guest. Once you have completed your payment, your registration will be confirmed and you will receive a confirmation email both from PayPal and The Make Den (please check your junk / spam folder if you can’t find these emails).

 

I have a groupon / social voucher…how do I register?
Thanks for finding us, and congrats on getting a great deal! Once you have purchased your groupon, you will be issued a “voucher” with a “redemption code” that you can redeem through our site. You can then complete your registration through our online registration system, but make sure you enter your redemption code in the box that says “enter voucher code”, and then you will be prompted to confirm your registration, but will not be required to checkout through paypal.

 

I did not receive an email confirmation after I registered through your online system.

There are usually two reasons why you may not have received a confirmation of your registration:

  1. The confirmation got stuck in your email junk / spam folder (please check!)
  2. Your registration has not been confirmed, because you did not complete your payment (if your payment is complete, you would also receive a confirmation email from Paypal).

If you’ve ruled out both of the options above, or you think something else funny happened with your registration, please email us to let us know, as sometimes there are bugs with our online registration system.

I’m interested in taking all of your classes.  Can I sign up for them as a package? 
Of course!  We’re happy that you’re going to be spending so much time with us.
We offer 10% off when you sign up for 4 or more classes at the same time.  We’re also
happy to arrange a payment plan that works for you if you’re going to be taking a few classes with us – just email info@themakeden.com for more information.

 

Cancellations, Refunds and Changing Class Start Dates:

 

I just found out I’m going on vacation! (or got a new job, or just got engaged, etc) Can I change my class start date?
Awesome – bring us back a souvenir! Life happens.  We totally understand. Because of the nature and small size of our classes, we can change your class start date for you with 7 days notice (via email only, please!).  With less than 7 days notice, you can still change your class start date, however there is a $35~ class transfer fee which must be paid before you switch classes.

 

Can I get a Refund?
Our classes are all final sale! We do not offer refunds for any classes, except in the rare event that a class has been cancelled (less than 3 students). However, you may receive a credit towards any other classes or studio products for the total amount of the class with a minimum of 2 weeks notice. After this point you may receive a partial credit of 50%. Our classes are small and fill up fast, a last minute cancellation will leave spaces empty for those who would have loved to take our class.

 

Do you require a minimum number of registrants to run a class?
For most classes, we require 3 people to run a class.
Groupon classes must be 60% full to run a class (i.e. 4 people in a 6 person class)
We will give you at least 48 hrs notice if a class is cancelled.

 

First Class:

 

I have questions about the materials for my class – how can I get in touch with you? 

Check out the class webpage description and/or your email confirmation for a shopping list and some helpful hints for shopping for fabric. Please note: Not all classes require you to purchase fabric before your first class. Again, check out the webpage / email confirmation for details. If you have any other questions about class materials, please email us at info@themakeden.com. We do our very best to get back to every email as quickly as possible!

Do I need to bring my own sewing machine to class?

Sewing machines are provided for all classes. If you’ve never used a sewing machine before (or are only familiar with your own machine), we’ll go over the basics with you (absolute beginners should check out our Sewing Fundamentals class). If you decide you’d like to invest in a sewing machine, we sell Janome machines at discounted rates for our students.

Do I need to bring my own supplies and materials (fabric, notions, etc)?
Most classes have the materials you’ll need listed on the class description page. We’ve got scissors, pins, chalk, needles and other basic notions at the studio already.  Fabric, fusible interfacing, buttons and zippers are up to you!

If you’re starting the Sewing Fundamentals class, then you won’t need to bring anything on the first day of class.  If you’re starting the Sewing Fundamentals 2 class, you’ll want to bring some fabric scraps and a button for your coffee cup cozy.  If you’re starting the Intro to Garments class you’ll need to bring 1 yard of muslin.  If you’re starting the Mending and Alterations class, you’ll want to bring a pair of pants, dress or a skirt in need of hemming.  If you’re starting any of the other classes, please check the class description page for more info!

Where can I buy my supplies?
Materials like zippers, fusible interfacing, chalk, scissors, pins and needles and fabric are available at the studio for sale.  We carry a variety of Art Gallery fabrics for our Fundamentals and our Quilting classes.   If you are taking a garment making class, your instructor will discuss the best place to buy an appropriate fabric for your project with you in class.

 

I didn’t finish my project! How can I get help finishing it?
Sometimes awesome projects need some extra time.   We’re happy to help you finish it up! Additional classes are available on Wednesday nights from 8:15-10:15pm, at a cost of $15~ per class.  You can register for additional classes online here

 

Missed Classes:

 

I missed a class, can I make it up?
Of course!  We offer make-up classes on Tuesday evenings from 6-8pm
or from 8:15pm-10:15pm at our Bloordale location and Saturday evenings from 5-7pm at our Leslieville location. Make-up classes are $15 each. You can register online here.

 

Do I need to take my make-up class before the next class?
No!  Just bring your current project with you to your next class and book a make-up
class for the earliest date available.

 

Open Studio Times:

I don’t have my own sewing machine and I like to hang out at the Make Den!  Can I come and sew during non-class time?
Aw, thanks, we like to hang out with you too! There are several options for booking studio space at The Make Den, including:

Click on the links above for more details about each option. We look forward to sewing with you soon!

Janome Sewing Machines and Rowenta Irons!

Do you sell sewing machines or parts?
Yup!  We are a Janome dealer. So we can hook you up with any Janome machines, supplies and parts. We use the Janome 625E model in class and it is the most popular machine we sell!  Students who have taken classes with us get discounted prices – email us for details.

Do you repair sewing machines?
Sorry, no. We can’t do everything! We recommend you check out Yonge Eglinton Sewing Machine Repair.