Here you will find some answers to Frequently Asked Questions, as well as general Policies at The Make Den. If you are unable to find an answer to your question here, feel free to email us at firstname.lastname@example.org.
*PLEASE WEAR CLOSED TOE SHOES TO YOUR SEWING CLASSES!
- General Studio Questions
- Registration and Getting Started
- Cancellations, Refunds and Changing Class Start Dates
- First Class
- Missed Classes
- Open Studio Times
- Janome Sewing Machines and Rowenta Irons!
- Leather and Leather Tools
Where are you located / How do I get to your studio?
We currently have two studio locations in Downtown Toronto!
- Bloordale: 1244 Bloor St. West, on the north side of Bloor, just west of Brock St. The closest subway station is Landsdowne (use the Emerson exist), and there is metered parking on Bloor St, and one-hour parking on side streets.
- Regent Park: 410 Dundas Street East, on the north east corner of Dundas and Berkeley. Entrance to the shop and studio is off Berkeley, just steps from Dundas. The closest streetcar stops are Ontario St. (one black west of the studio), and Parliament St. (one block east of the studio).
- See our Contact Us page for maps and more detailed directions to both of our locations!
What are your hours?
Our Bloordale location keeps regular studio hours 7 days a week:
|Monday||5:00 – 10:15 pm||Friday||12:00 – 9:00 pm|
|Tuesday||12:00 – 10:15 pm||Saturday||10:00 am – 7:00 pm|
|Wednesday||12:00 – 10:15 pm||Sunday||10:00 am – 7:00 pm|
|Thursday||12:00 – 10:15 pm||Questions? email@example.com|
We are looking forward to keeping regular retail hours at our Regent Park location in the near future. In the mean time, while we are getting the new studio set up, we are open for classes only. You can see our Regent Park class calendar here (just select Regent Park under the venue drop down bar).
We close for all stat holidays and holiday weekends (New Years Day, Family Day, Easter weekend, Victoria Day weekend, Canada Day, August Civic Holiday weekend, Labour Day weekend and of course, Christmas) Christmas hours are posted in early December.
What is the difference between a class and a workshop?
- Classes are usually ongoing, sessions that run over the course of a few weeks. We often cover several techniques and work on either several smaller projects or one larger project.
- Workshops are usually one-day or special sessions, and often focus on a single project or technique. Sometimes we run special themed workshops for holidays, or just for fun. If you have an idea for a workshop you’d like to see offered, please email us and we’d be happy to consider it!
- Camps are 1-2 week intensive sessions, often running in the summer months and targeted at adults, students or youth. Camps are a great opportunity to tackle big projects or supercharge your sewing skills over a short period of time. They are a great opportunity for new moms, students working on their portfolios, or as an alternative summer camp for your crafty kids.
How many students are in a class?
We like to keep our classes small and hands-on in nature. We usually cap our registrations at 6 people for sewing classes, 4 in some specialty classes, and 4 people for silk screening classes, 5-6 people in our leather classes. If you would like to receive one-on-one instruction, or know you thrive in a smaller class size, please contact us by email to book a private or semi-private lesson. FYI: We require a minimum of 3 people to run a class.
How old do kids need to be to take a class?
We limit our regular group classes to students aged 12 and above. We do offer semi-private classes for parents/kids who want to learn how to sew together and feature kids and youth camps during the summer. Check our Kids Camps for details.
We do run kids classes on a request basis. If you would like to organize a class for a group of 3-6 children under the age of 12, please email us at firstname.lastname@example.org and we will do our best to set something up during a time that works for you.
Do you do alterations?
We will happily teach you how to do your own alterations! (check out our Basic Mending & Alterations Class and our Mending & Alterations II class). If you’d like to get your alterations done by a professional, check out Shoppe and Tailor, or Studio Kim or find a local tailor in your neighbourhood.
I have no sewing experience whatsoever. Where do I start?
No experience? No problem! Many of our classes are suitable for beginners, but our best class for beginners, hands down is our Sewing Fundamentals class. Over the course of four weeks, we learn how to thread a machine, finish three fun projects and learn lots of basic techniques and tips that you can use as you continue on your sewing adventures! Sewing Fundamentals is a great foundation for future classes and workshops at The Make Den – click here for more details and to register online.
How do I register for a class?
IMPORTANT NOTE: If you do not complete your payment, your registration remains “unconfirmed” and you will NOT be registered for the class.
I registered for my class months in advance, will I receive an email reminder before the start date?
Please mark your class start date on your calendar, set a reminder in your phone, or add it to you day planner when you book your class. You will not receive a reminder before your class start date.
The class date I want to register for is full, can I get on a waiting list?
Some of our popular classes fill up quickly, our apologies if you cannot find a space on the date you are looking for. Please check back on our website as we sometime will open up spaces in cases of a cancellation. You can also email us to be added to our waiting list, and we will do our best to let you know if spaces come available on your desired dates. If none of the existing class dates work for you and you can get a group of 3 or more people together, we would be happy to offer the class at a new time for your group if we have space at the studio.
Methods of payment
If you are registering online, you can pay securely using Paypal. If you don’t have a Paypal account, you can login as a guest user to pay with a credit card. If neither of these options work for you, then c’mon by and pay in person at our Bloordale studio. Our hours are posted here.
Do I have to pay with paypal?
Paypal is the only option we offer for online registrations. If you have not completed your payment or entered a valid promo / voucher code, your registration is NOT complete. Checking out with paypal is very simple and you do not require a paypal account. If you don’t have a paypal account, click on the link that says “Don’t have a PayPal account”, to continue to check out as a guest. Once you have completed your payment, your registration will be confirmed and you will receive a confirmation email both from PayPal and The Make Den (please check your junk / spam folder if you can’t find these emails).
I have a groupon / social voucher…how do I register?
Thanks for finding us, and congrats on getting a great deal! Once you have purchased your groupon, you will be issued a “voucher” with a “redemption code” that you can redeem through our site. You can then complete your registration through our online registration system, but make sure you enter your redemption code in the box that says “enter voucher code”, and then you will be prompted to confirm your registration, but will not be required to checkout through paypal.
I did not receive an email confirmation after I registered through your online system.
There are usually two reasons why you may not have received a confirmation of your registration:
- The confirmation got stuck in your email junk / spam folder (please check!)
- Your registration has not been confirmed, because you did not complete your payment (if your payment is complete, you would also receive a confirmation email from Paypal).
If you’ve ruled out both of the options above, or you think something else funny happened with your registration, please email us to let us know, as sometimes there are bugs with our online registration system.
I’m interested in taking all of your classes. Can I sign up for them as a package?
Of course! We’re happy that you’re going to be spending so much time with us.
We offer 10% off when you sign up for 4 or more classes at the same time. We’re also happy to arrange a payment plan that works for you if you’re going to be taking a few classes with us – just email email@example.com for more information.
I just found out I’m going on vacation! (or got a new job, or just got engaged, etc) Can I change my class start date?
Awesome – bring us back a souvenir! Life happens. We totally understand. Because of the nature and small size of our classes, we can change your class start date for you with 7 days notice (via email only, please!). With less than 7 days notice, you can still change your class start date, however there is a $35~ class transfer fee which must be paid before you switch classes.
Can I get a Refund?
Our classes are all final sale! We do not offer refunds for any classes, except in the rare event that a class has been cancelled (less than 3 students). However, you may receive a credit towards any other classes or studio products for the total amount of the class with a minimum of 7 days notice. After this point there is a $35 cancellation fee that will be deducted from your credit. If you wish to use your partial credit to reregister in another date, the $35 will be owing before we can register you in another class. Our classes are small and fill up fast, a last minute cancellation will leave spaces empty for those who would have loved to take our class.
Do you require a minimum number of registrants to run a class?
For most classes, we require 3 people to run a class. Groupon classes must be 60% full to run a class (i.e. 4 people in a 6 person class. We tend to leave classes open until the day before they begin to allow room for last registration (we hate to cancel and disappoint eager crafters). We will give you at least 24 hrs notice if a class is cancelled.
I have questions about the materials for my class – how can I get in touch with you?
Check out the class webpage description and/or your email confirmation for a shopping list and some helpful hints for shopping for fabric. Please note: Not all classes require you to purchase fabric before your first class. Again, check out the webpage / email confirmation for details. If you have any other questions about class materials, please email us at firstname.lastname@example.org. We do our very best to get back to every email as quickly as possible!
Do I need to bring my own sewing machine to class?
Sewing machines are provided for all classes. If you’ve never used a sewing machine before (or are only familiar with your own machine), we’ll go over the basics with you (absolute beginners should check out our Sewing Fundamentals class). If you decide you’d like to invest in a sewing machine, we sell Janome machines at discounted rates for our students.
Do I need to bring my own supplies and materials (fabric, notions, etc)?
Most classes have the materials you’ll need listed on the class description page. We’ve got scissors, pins, chalk, needles and other basic notions at the studio already. Fabric, fusible interfacing, buttons and zippers are up to you! All materials for all of our Sewing Fundamentals classes, as well as Sewing for the Home I, and all of our quilting classes are available for purchase at the studio.
Materials for our Leather classes are provided during the class, with the materials fee that will be owing upon your first class. See your class page for materials fees.
If you’re starting the Sewing Fundamentals class, then you won’t need to bring anything on the first day of class. If you’re starting any classes, please check the class description page for more info!
Where can I buy my supplies?
Materials like zippers, fusible interfacing, chalk, scissors, pins and needles and cotton fabric are available at the studio for sale. We carry a variety of fabrics for our Fundamentals and our Quilting classes. If you are taking a garment making class, your instructor will discuss the best place to buy an appropriate fabric for your project with you in class or if you need to bring fabric to your first class, consult your class page or email confirmation for a materials list.
I didn’t finish my project! How can I get help finishing it?
Sometimes awesome projects need some extra time. We’re happy to help you finish it up! You can take additional classes by registering for a sewing make up class, continuing projects night, or leather make up class. See “Missed Classes” below for more details.
I missed a class, can I make it up?
Sewing Make Up Classes are available at our Bloordale location most Tuesday nights from 6:00-8:00pm and 8:15-10:15 pm, and at our Regent Park location on once a month on Friday nights from 6:30-8:30pm at a cost of $20~ per class. Beginner sewing projects can be finished in our Make Up classes. Intermediate and Advanced projects can be finished during our Continuing Projects classes.
Leather Projects can be finished in our Leather Make Up classes on Sundays from 12:15-2:15 pm and Wednesdays at 8:15-10:15pm.
If you are taking a specialty class that does not offer makeup classes, are unsure of what makeup class to sign up for or can not make the time of the makeup class appropriate for you project, please consult with your instructor or email us at email@example.com and we will do our best to help you.
Do I need to take my make-up class before the next class?
No! Just bring your current project with you to your next class and book a make-up class for the earliest date available.
I don’t have my own sewing machine or the tools I need for leather working and I like to hang out at the Make Den! Can I come and sew during non-class time?
Aw, thanks, we like to hang out with you too! There are several options for booking studio space at The Make Den, including:
- Sew-by-the-Hour time
- Open Studio time (for sewing only)
- Open Studio: Screen Printing
- Supervised Leather Studio Time
- Private and Semi private lessons
Click on the links above for more details about each option. We look forward to sewing with you soon!
Do you sell sewing machines or parts?
Yup! We are a Janome dealer. So we can hook you up with any Janome machines, supplies and parts. We use the Janome 625E model in class and it is the most popular machine we sell! Students who have taken classes with us get discounted prices – email us for details.
Do you repair sewing machines?
Sorry, no. We can’t do everything! We recommend you check out Payless Sewing Machines 416-653-5191. They are based in Etobicoke but make house calls as well. Sam repairs all our machines and is a gem!
Do you sell leather?
We have a selection of vegetable tanned tooling leather available for purchase by the square foot. If you would like to purchase a hide (side, double shoulder etc) please email us to request one, we order leather bi-weekly. We keep leather in stock for our classes, and can not guarantee that a full hide will be available for purchase at all times.
Do you sell leather tools?
We do carry a large selection of leather working tools at our Bloordale location. Anything that you used in your Leather Fundamentals class can be purchased from our retail location. We do distribute Tandy Leather products, if there is something from Tandy Leather that you would like to purchase, please email us and let us know the specifics, or speak to your leather instructor. We will order products for you and let you know when we have them in stock. Orders are usually made on a bi-weekly basis.